I'm Akila

Experience History

Project Coordinator / IT Administrator at the Kreative Company, Dubai

May 2022 — Present

• Coordinate internal resources and third parties (Linguist/RTA/Driving center's) for the flawless execution of projects
• Maintaining and monitoring project plans, project schedules and ensure smooth services.
• Upgrading of systems and automation of excel to show on the spot reports for decision making of projects.
• Documenting and following up on important actions.
• Coordinating with the Linguist for the RTA theory exam that needs to be translated.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately
• Answering incoming calls from respective customers (Internal and External)
• Assisting students for the theory exam
• Any other duties as and when assigned

Senior Production Associate (Coordinator - Output Management) at Innodata Inc., Sri Lanka

June 2018 — May 2022

Excellent Coordination Skills on Migrating the Output Management Procedure from a renowned International Company. Provided training to newly formed team, achieving over 90% Quality Assurance rate during less than a six month time period.

ERP System Implementation Engineer at Texus Information Solutions (Pvt) Ltd, Sri Lanka

February 2016 — March 2018

• Having diversified expertise in implementing Information Technology and specialized skill implementation of all modules of ERP like Accounts Receivable, Accounts Payable, Payroll/Human Resources, General Ledger, Stock Inventory System, POS systems, Front Office, Back-office modules.
• Training, customer relationship management and strategic business alliances which contributed to cost rationalization and enhancing revenues for the organization.
• A high performer having excellent communication/inter-personal skills.
• Ability to learn and use new systems and paradigms in considerably less time

Technical Support

• Networking Issues like setting up LAN/WAN connections.
• Hardware Issues like OS installation, hardware trouble shooting, and printer installation.
• Configuring servers like OS installation, Active Directory, Group policy management, Local policy management etc.
• Setting up backup and disaster recovery plans.
• Installing the system and make reliable for the user to use (connecting to their own server, server mapping and install supporting software).
• Configuring VMware Workstations for windows and MacOS.